OPCAST: Volume forecaster to optimise business capacity

Opcast is a bespoke forecasting tool that allows us to identify the business capacity required to fulfill demand. An example of this could be staffing levels for a call centre.

Key Questions that Opcast allows us to answer:

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  1. What level of volume can I expect and how will it build over time?
  2. How can I optimse demand and minimise costs?
  3. What will be the impact of staffing levels on customer satisfaction?

Key Outputs that Opcast allows us to deliver:

  1. Forecast of Volume over time
  2. Optimisation scenarios
  3. Forecast scenarios