OPCAST: Volume forecaster to optimise business capacity
Opcast is a bespoke forecasting tool that allows us to identify the business capacity required to fulfill demand. An example of this could be staffing levels for a call centre.
Key Questions that Opcast allows us to answer:
- What level of volume can I expect and how will it build over time?
- How can I optimse demand and minimise costs?
- What will be the impact of staffing levels on customer satisfaction?
Key Outputs that Opcast allows us to deliver:
- Forecast of Volume over time
- Optimisation scenarios
- Forecast scenarios